Privacy Policy

Who we are

In this policy all references to “we”, “us” or “our” mean Thorncrest Ltd, trading as Unlock EMEA. We are a limited company registered in England (company registration number 11372462). Our registered office is at Hillside, Green Lane, Worcester WR7 3QG. References to “you” mean the visitor to this website. References to “website” or “site” mean www.beebald.co.uk

This website is operated by us with the express permission of Bee Bald LLC, the manufacturer of Bee Bald products. We operate as a separate entity and do not share data with Bee Bald LLC.

Your Privacy

In the course of visiting our website and placing an order with us we will collect and process personal information about you. This includes information that identifies you as an individual such as your name, address and email address.

We know how important your privacy is and we will protect it in accordance with GDPR and UK Data Protection Laws.

This policy outlines:

  • what data we collect
  • why we collect it
  • how we use it
  • how long we keep it
  • who else will see it
  • how you can contact us
  • your rights in relation to the data

What data do we collect?

We collect information when you visit our site, when you register with us and when you shop with us. Data we collect when you visit our site is explained in our Cookie Policy. When you register or shop with us we collect the following:

  • Name
  • Display name (chosen by you)
  • Address
  • Email address
  • Payment card details

You also have the option to save a payment method in your account and if you do, we also retain your payment card details.

If you choose to leave a review on one of our products we will display the review to allow visitors to the site to read it. We will identify you as the reviewer using the display name on your account. You can change this display name at any time.

Why we collect your data

We need contact and payment details to be able to process orders you place with us. You can browse our site without providing any of this information.

From time to time we may send you marketing information and special offers by email. You can opt out of these emails at any time by following the unsubscribe link in the email. If you choose to unsubscribe from marketing emails we will still contact you by email about orders you place with us.

How we use your data

There are three different ways we use your data:

Contractual necessity

In carrying out our obligations in processing and fulfilling your orders we use payment and contact details.

Legitimate interests

To provide personalised offers, to help us improve our site and to help us improve our products and services.
To help us improved the effectiveness of our marketing communications including online advertising. We may share cookie and other data with Google and Facebook to ensure our advertising is relevant.

Compliance with legal obligations

Under some circumstances we may share your details to meet our legal obligations.

How long we keep your data

If you subscribe to our marketing emails we will retain your email address indefinitely. We do this because we need to maintain a list of unsubscribed email addresses. You can remove your email address from our records by emailing customercare@beebald.co.uk

If you register on the site we will keep your contact details as long as you are an active user. If you have not logged in to your account or placed an order with us in the previous 36 months you account will become inactive. The details of inactive accounts are automatically deleted.

Who we share your data with

We will only share your data with third parties who are providing services on our behalf. Examples include companies who provide email software, delivery services or website analytics. We also use third party companies to process card payments.

There are occasions when we are under a duty to disclose your personal information to comply with any legal obligations we may have.

Your rights

You have the right to ask us:

  • To confirm what data we hold and provide a copy of it
  • To correct anything that is inaccurate
  • Temporarily stop using your data
  • Permanently stop using your data
  • Provide your data to a 3rd party

If you ask us to do any of these things we may ask you to provide proof of identity first.

You also have the right to make a complaint to the Information Commissioner’s Office if you are not happy with how we have handled your data. Their website is https://ico.org.uk